How do I return an item?
To return an item, you have to inform us in writing within the 20 calendar days after receiving the order. Returns are at your own expense and items must be in perfect condition and with their corresponding receipt.
How long do I have to return an item?
Returns can be made within 20 calendar days from date of purchase.
Do I have to pay anything to return my items?
Yes. The costs of return will be for the account of the customer.
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase
When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society.
Kashmirshawlatelier.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.